General terms and conditions

  • Any complaints and comments have to be made and dealt with immediately following the tour in the attendance of the guide and a representative of our company at the cash desk of the office at the departure point. Complaints lodged later will not be accepted and you will not be entitled to a refund.
  • We ask clients to stay with the group for the entire tour and to heed the guide’s instruction. Leaving the group or interrupting the tour does not entitle you to a refund.
  • Please note that any changes to the programme and excursion prices due to unexpected changes in opening hours of the visited sites or traffic restrictions are reserved.
  • We do not provide a refund for any purchased tickets.
  • We are not liable for items forgotten in buses, boats, or visited sites.
  • We cannot guarantee commentary in your chosen language at historical monuments. In such case, our guide will obtain for you a detailed text in the language in which you purchased your trip.
  • This website is an online city guide.
  • Information is presented to help users make informed decisions on how to make best use of their time in prague.
  • Premiant Free Tour accepts no responsibility for the content of any website to which a hypertext link from this website exists. Such links are provided on an "as is" basis, with no warranty, express or implied, for the information provided within them.
  • Participation in tours promoted by Premiant Free Tour is only on a voluntary basis. Neither Premiant Free Tour, nor the self-employed freelance guides who are the providers of the tours, will be held responsible in any way for injuries to body or property incurred during tours. The tour guides reserve the right to deny participation in any tour, to any person, for any reason.
  • Premiant Free Tour is granted under licence by Premiant City Tour s.r.o., Jindřišská 24, 110 00 Praha 1, vat CZ26726815 in case of any questions, please do not hesitate to contact us:

Before you go Look at the Prague Survival Guide


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